We are happy to refund or exchange any item (except sale or custom orders) that has not been used or washed and is still in the same condition as when it was sent with original tags.
Returns must be received within 30 days of purchase and be accompanied by the packing slip. Please note, you are responsible for the shipping cost back to us.
Please allow up to 5 business days once we receive your package for your refund.
Returning Items Purchased on castleware.com and Given to you as a Gift:
Refunds will be made in the form of a castleware.com Gift Card. Please note, you are responsible for the shipping cost back to us.
Please allow up to 5 business days to receive your Gift Card.
If we shipped an incorrect item we will refund your postage and ship the correct item at no cost to you. Please let us know of any order issues by contacting us via-email at firstname.lastname@example.org
Our goal is 100% customer satisfaction. We welcome your feedback. Please feel free to contact us at email@example.com
Ship returns to:
1610 K St.
Eureka, CA. 95501
If you placed your order through one of our online retailers, returns and exchanges can only be authorized through them.