Frequently Asked Questions

About Us Where is your fabric made? Our fabrics are made in the Carolinas and Southern California with organic cotton that has been grown primarily in West Texas. Cotton is also sourced from India when market conditions such as weather, availability and very importantly - demand - dictate the need. Learn more. Is your fabric certified organic? The organic cotton yarn used in the production of our organic cotton fabric is certified as 100% organic cotton by GOTS, Texas Department of Agriculture, Control Union, or other qualified accredited certifying bodies. The yarn vendor can produce traceability of their yarn from the organic fiber bale number to the finished yarn size and lot number that our fabric is produced from. The yarn spinner is also certified to the Global Organic Textile Standards (GOTS). Our fabric suppliers can produce traceability from the yarn they purchase to the finished fabric and the lot number they produce. They process the fabric in accordance with the American Organic Standards. Learn more. What types of dyes are your fabrics dyed with? Our fabrics are dyed with low- impact, fiber-reactive dyes. What are low-impact dyes? A low-impact dye is a dye that has been classified by the Oeko-Tex Standard 100 (an international certification process) as eco-friendly. Generally, low impact dyes do not contain toxic chemicals or mordents (which fix the dye to the fabric), require less rinsing and have a high absorption rate in the fabric (~70%). High absorption rates and a decreased use of rinse water create less waste water. What are fiber-reactive dyes? Fiber-reactive dyes are low-impact synthetic dyes that directly bond with the garment fibers rather than merely remaining as an independent chemical entity within the fiber. The benefits: No chemical residue to come into contact with babies saliva. contain no heavy metals or other known toxic substances, and do not need mordents. fixation or absorption rate of low-impact dyes is at least 70%, creating less waste water runoff than conventional dyeing processes. the high cost of this dye becomes an environmental advantage, as it is cheaper to reclaim dye from its effluent rather than discharge it all and start from scratch. The water can also be recycled. the dye cycle is shorter than it is for other dye processes, meaning less water, salt and chemicals are needed. recent advances have created fiber-reactive dyes with colors that are brighter and richer, and they provide excellent colorfast properties. Learn more. What is TOG rating? TOG rating describes the warmth or “thermal resistance” of a fabric, and is widely used in the UK and Europe to describe warmth levels of duvets, blankets and sleeping bags. The higher the TOG rating, the greater the warmth is. The TOG rating is only a guide and not a safety or warmth standard. Organic Cotton- why bother? Organic Cotton is Healthier for You A very telling indicator is organic cotton's ability to be worn by people with chemical sensitivities who are unable to wear conventional cotton because they have allergic reactions to the dyes and chemical traces it contains. This is especially important for babies and children because they have more sensitive skin and are more sensitive to chemicals. Conventional cotton sleepwear can be manufactured with a variety of chemicals including flame-retardants, wrinkle resistors and color fastness treatments. Babies sleep up to 16 hours a day so it is very important that their sleeping environment be free of harsh chemicals that can come in contact with their sensitive skin and respiratory systems. Another important quality of 100% cotton is that cotton absorbs moisture and stays dry. In other words, it breathes (as opposed to micro fibers or other synthetic fibers which can cause perspiration). This quality makes cotton products less susceptible to skin irritation, rashes and overheating and is thereby more comfortable and safer for babies. Organic Cotton is Better for the Environment Environmentally, conventional cotton farming takes a huge toll on our planet. Here are some startling facts: Conventional cotton is responsible for 25% of the insecticides used worldwide. Some of the most toxic pesticides are used on cotton, and these enter our food chain through the waste water entering the water table. The EPA rates 7 of the top 15 pesticides used on conventional cotton as potential or known carcinogens. To make one t-shirt, 1/3 of a pound of pesticides and other chemicals are used. Choosing organic cotton helps to support organic farmers and gives motivation to conventional farmers who are trying to convert to organic practices. Spreading the word to friends and family also helps to raise global awareness about the benefits of choosing organic cotton. Hopefully, over time, this can reduce the amount of chemicals consumed by conventional cotton farming and help contribute to a healthier planet. CastleWare Baby Sizing, Fit & Function Do you have a size chart? Yes! Each product page has a unique size chart that corresponds to that particular style. Your child's height is the most important measurement to consider, especially for the one-piece footed pajamas and the bags for walkers. The actual garment lengths are listed in the far right column of each chart. If you are still uncertain after reviewing the size chart please contact us at info@castleware.com Do I need to size up? In most cases you do not need to size up. The line runs large compared to other brands and we pre-shrink the fabric prior to cutting and sewing so most of the shrinkage is removed. Each product page has a unique size chart that corresponds to that particular style. Your child's height is the most important measurement to consider, especially for the one-piece footed pajamas. If your child's height is at the top end of the number span for a particular size then size up to the next size. If they are at the low end of the number span then that particular size will be a bit long on them at first. We do not recommend choosing a size by your child's age. Babies and children come in all shapes and sizes at any given age. Take the time to consult the size chart and choose the size that matches your child's height. We're here to help if you are unsure! Your questions will be answered by a real person and in most cases the owner and designer of the line. info@castleware.com Will the item shrink? We have all of our organic cotton fabrics washed with plain water prior to cutting so most of the shrinkage is removed. Expect a very small amount of shrinkage in the length of the garment after the first washing if you dry on high. We generally see 1/2" of shrinkage in the length of the Sleeper Bags. Learn more. Is your sleepware treated with fire resistant chemicals? No, we do not treat any of our products with fire resistant chemicals therefore any garments that are going to be worn for sleep ware should fit snugly, for child's safety. Loose fitting garments are more likely to catch fire. Why are there black spots on the fabric? Little black specs on natural, un-dyed fabrics are the tiny remnants of leaves that cradle the bottom of the cotton boll. Cotton is very sticky and bits of leaves and stems get mixed in with the cotton bolls during harvesting. During the ginning process most of the stems, burrs and leaves as well as the seeds are removed from the cotton but tiny bits always remain as well. This applies to all cotton fabric production but consumers are not aware of it because conventional cotton is never sold without bleaching and/or over dyeing in order to mask these spots. Our natural fabrics are not dyed or bleached so whatever spots are in the fabric remain visible. Over time with repeated washing they will lighten and/or wash out. Seeing these spots in un-dyed fabric is a sure sign that the fabric has been processed in accordance with organic guidelines. Why use sleeper bags instead of blankets? Sleeper bags/wearable blankets replace loose blankets in the crib that can cover your baby’s face and interfere with breathing. Unlike a blanket that they can kick off the sleeper bag moves with baby allowing them to roll and kick while staying warm and protected. Sleeper bags/wearable blankets also reinforce bedtime routines as your baby learns to associate wearing their bag with going to sleep. They prevent babies legs from getting caught in the crib bars and discourage older babies from climbing out of their cribs. Unlike many sleeper bags in the marketplace today, CastleWare bags are made from 100% natural, organic cotton fibers. We do not use any synthetic fibers or filling that can cause the baby to overheat and sweat which in turn can cause rashes and wakeful nights. Cotton fibers allow the baby's body to breathe so a safe and comfortable body temperature is maintained throughout the night. Are sleeper bags with long sleeves safe? Yes, since all of our sleeper bags/wearable blankets are made with 100% natural fibers with no synthetic fillers they allow babies body to breathe and maintain a constant safe temperature. Many of our customers like the option of using a long sleeve bag with little or no garments layered underneath during the warmer months. This allows maximum comfort for the infant while being completely covered and protected. Our long sleeve fleece sleeper bag is a favorite with families who live in cold or temperate climates and have drafty or older, hard to heat homes. A footie, long john set or body suit can be layered underneath so baby stays warm and snuggly all night. No matter what style of sleeper bag you decide is right for your baby, the under garments should always be made from 100% cotton as well. Orders, Shipping, Delivery & Loyalty Program What forms of payment do you accept? We offer express checkout with Shop Pay, PayPal and Google Pay – sign in to your account and all of your information will be completed for you. We also accept all major credit cards and PayPal, along with After Pay installments. What is Shop Pay Installments and how does it work? Shop Pay installments is a digital payment platform that allows users to delay payments on purchases. You can choose between the following installment payment options at checkout: Users can make four, biweekly, interest-free payments for orders from 50 USD to 999.99 USD. Monthly payments for orders from 150 USD. Monthly installment payments are interest-bearing. Calculated installment payment amounts are displayed during check out. How much do you charge for shipping? Visit our shipping policy page to view all options and costs. Do you ship internationally? No. At this time we are only able to ship within the United States. Do you have a brick and mortar store? We do not have a brick and mortar store. We only sell direct to the consumer through our on-line store. Do you reward loyal customers? Yes! We're excited to introduce CWB Rewards. Our way of saying thank you to our most loyal customers. Now every time you shop you can earn rewards points which can be redeemed for discounts. Returns & Exchanges How do I initiate an exchange or return? If you need to return or exchange and item, you may do so with 60 days of purchase by entering our return portal that you will find on our return and exchange policy page. Can I cancel or change my order? Due to the speed in which our fulfillment center fills order (within the hour in most cases), we are often times unable to change or cancel orders after they have been placed. Please be sure to review your order carefully! If you need assistance be sure to contact us right away at info@castleware.com and we will do our best to assist you. How will I be refunded? Once your return is received and inspected, we will notify you if your return is accepted or declined. If your return is accepted, the amount will be applied to the original method of payment.