Shipping and Handling
All orders will be processed and shipped as soon as possible, within 3 business days. Many orders ship the next day. Orders are shipped via USPS Priority Mail or USPS First Class Mail. We reserve the right to choose shipping carrier for any Free Shipping promotions. Free shipping promotions cannot be applied to expedited or overnight services.
Once an order is processed and shipped, please allow up to 5 business days for Flat Rate/Ground Shipping. During high volume sales please allow 7-10 days for Flat Rate/Ground Shipping.
For shipping outside of the US, please see our international orders policy below.
Expedited Shipping - orders placed by 11:00 a.m. PST with paid expedited shipping will ship priority USPS to be delivered within three business days. You must choose expedited shipping at checkout in order for us to correctly prioritize your order.
Express Shipping - orders place by 11:00 a.m. PST with paid express shipping, will ship via FedEx or USPS to arrive the next business day. You must choose overnight shipping at checkout in order for us to correctly prioritize your order. Please note that free shipping discount promotions are not applicable.
Incorrect Shipping Information - If a package is returned to CastleWare Baby due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. CastleWare Baby is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages - CastleWare Baby is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, CastleWare Baby will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
International Orders: CastleWare Baby ships to select countries. All international orders are subject to additional shipping charges.
Please be aware that CastleWare Baby is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries.
All international orders are shipped via USPS. However, we have no control over how long your customs office holds onto your package. We are not responsible for packages beyond the port of entry.
All customs forms will be filled out accurately to reflect the total value of your products. We will always indicate when asked that the package is MERCHANDISE. Please do not ask us to mark "gift" to avoid fees or taxes by your country. No refunds are issued for returns, but store credit will be issued.
International orders require 5-7 days processing time before shipping.
International orders are exempt from price adjustments and free shipping promotions.